The software licensing model offered by Symantec, makers of Backup Exec, has long included several maintenance and support options that customers could choose from. However, in an effort to simplify their licensing model, and improve their interactions with customers, Symantec has begun to consolidate their maintenance packages into a single, 24×7 support offering for all of their software products.
As of July 2, 2012, Symantec has simplified their support offerings by publishing only the Essential Support products to customers and partners, the goal being to reduce the complexity of their licensing program.
This change has been set to occur in two phases. Phase 1, as we mentioned earlier, took effect on July 2nd, and involved the de-publication of first year Basic Maintenance licenses. Phase 2 of the maintenance simplification will involve the de-publication of all renewals of Symantec Basic maintenance, and is slated to take effect at the end of 2012.
Though they have been officially de-published, SoftwareMedia.com will still offer Symantec Basic Maintenance packages until Friday August 3, 2012.
These changes apply to all Symantec software product lines offered through their Standard Licensing Programs, though current customers with active Basic Maintenance subscriptions will not be affected until the end of their subscription term, at which time they are encouraged to upgrade to Essential Support.